Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Crazy Vegas. We take your privacy seriously and set out below what data we hold, why we use it and how you can manage your information when playing or registering an account with us.

Types of data we collect

We collect different categories of information to provide and improve our services. These include personal data, technical data and transactional data collected directly from you, generated through your activity on the site, or received from third-party service providers.

Personal data

Personal data may include your name, date of birth, contact details, address, identity documents and payment information. We use this information to create and manage your account, complete verification checks, process deposits and withdrawals, and meet legal and regulatory requirements.

Technical data

Technical data covers device information, IP address, browser type, operating system, device identifiers and log data. We use technical data to keep the site secure, diagnose issues, deliver a mobile-friendly service and detect fraudulent or suspicious activity.

Transactional data

Transactional data includes details of your bets, game history, payment transactions, bonuses and withdrawals. This information helps us process transactions, handle disputes, maintain accurate records and analyse activity for responsible-gambling purposes.

How we use your information

We use your information to provide and improve our products, comply with legal obligations, prevent fraud, and communicate with you about your account. We may also use aggregated or anonymised data for analysis and service development. We do not use personal data for purposes incompatible with those set out at the time of collection.

Data protection and security

We protect data using industry-standard measures such as encryption (including 128-bit SSL), access controls and secure storage. Access to personal information is restricted to authorised staff and third parties that provide services on our behalf. We also carry out regular security reviews and staff training to help safeguard your information.

Cookies and tracking technologies

We use cookies and similar technologies for session management, site functionality, analytics and marketing. You can manage cookie preferences through your browser settings or the site’s cookie controls. Disabling some cookies may affect your experience and access to certain features.

Information sharing and third parties

We share information with trusted third parties where necessary to provide our service, for example payment processors, identity verification and fraud prevention providers, game providers, analytics services and legal or regulatory authorities when required by law. We only share the minimum information necessary for these purposes.

User rights

You have rights over your personal data, including the right to request access, correction, restriction of processing or deletion where applicable. You may also object to certain processing activities and request data portability if legally available. To exercise your rights, contact our support team.

Access, correction and deletion

To request access, update or delete your personal data, please contact us at [email protected]. We will respond in line with applicable data protection law and may request proof of identity before releasing or changing account information.

Privacy policy updates

We may update this policy from time to time. Significant changes will be notified on the site or by email. The current policy date is published on the site and applies to your use of CrazyVegas going forward.